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These brands are disrupting the status quo by changing consumer expectations. Though they span different industries, they possess a common characteristic; simplicity is at the core of experiences they deliver. They are empowering people, reimagining experience, removing friction and saving time.

1

Whole Foods Market

17

Retail / Grocery

Rank Change: +17
Industry: Retail / Grocery

2

USPS

49

Shipping / Mail

Rank Change: +49
Industry: Shipping / Mail

3

Lyft

49

Travel / Car rental

Rank Change: +49
Industry: Travel / Car rental

4

UPS

50

Shipping / Mail

Rank Change: +50
Industry: Shipping / Mail

5

Burger King

1

Restaurants

Rank Change: +1
Industry: Restaurants

6

Dunkin’ Donuts

4

Restaurants

Rank Change: +4
Industry: Restaurants

7

Trader Joe’s

28

Retail / Grocery

Rank Change: +28
Industry: Retail / Grocery

8

Amazon

7

Internet retail

Rank Change: -7
Industry: Internet retail

9

Old Navy

51

Retail / Fashion; clothes

Rank Change: +51
Industry: Retail / Fashion; clothes

10

Google

5

Internet search

Rank Change: -5
Industry: Internet search

11

Costco

7

Retail / General (mega / department store)

Rank Change: -7
Industry: Retail / General (mega / department store)

12

Publix

5

Retail / Grocery

Rank Change: -5
Industry: Retail / Grocery

13

Apple Music

2

Internet retail

Rank Change: -2
Industry: Internet retail

Also view in:

Global United Kingdom

14

Subway

18

Restaurants

Rank Change: +18
Industry: Restaurants

Also view in:

Germany Global Sweden

16

Sony

23

Electronics

Rank Change: +23
Industry: Electronics

17

H&M

46

Retail / Fashion; clothes

Rank Change: +46
Industry: Retail / Fashion; clothes

18

Holiday Inn

75

Travel / Hotels

Rank Change: +75
Industry: Travel / Hotels

19

Zappos.com

24

Internet retail

Rank Change: +24
Industry: Internet retail

20

Victoria’s Secret

60

Retail / Fashion; clothes

Rank Change: +60
Industry: Retail / Fashion; clothes

21

Albertsons

15

Retail / Grocery

Rank Change: +15
Industry: Retail / Grocery

22

Groupon

15

Internet retail

Rank Change: +15
Industry: Internet retail

Also view in:

Global India

23

Whirlpool

5

Appliances

Rank Change: +5
Industry: Appliances

24

 

Prime Video

 

Internet retail

Rank Change: No Change
Industry: Internet retail

25

Adidas

5

Fitness

Rank Change: -5
Industry: Fitness

26

Macy’s

57

Retail / General (mega / department store)

Rank Change: +57
Industry: Retail / General (mega / department store)

27

Best Western

31

Travel / Hotels

Rank Change: +31
Industry: Travel / Hotels

Also view in:

Germany Global Sweden

28

Sephora

60

Retail / Health and beauty; drugstore

Rank Change: +60
Industry: Retail / Health and beauty; drugstore

29

Maytag

49

Appliances

Rank Change: +49
Industry: Appliances

30

Under Armour

1

Fitness

Rank Change: -1
Industry: Fitness

31

Hulu

29

Internet retail

Rank Change: -29
Industry: Internet retail

32

KFC

11

Restaurants

Rank Change: -11
Industry: Restaurants

33

WayFair

16

Internet retail

Rank Change: -16
Industry: Internet retail

34

IKEA

52

Retail / General (mega / department store)

Rank Change: +52
Industry: Retail / General (mega / department store)

35

Days Inn

52

Travel / Hotels

Rank Change: +52
Industry: Travel / Hotels

36

Ford

40

Automotive

Rank Change: +40
Industry: Automotive

37

Pizza Hut

22

Restaurants

Rank Change: -22
Industry: Restaurants

38

Progressive

39

General insurance

Rank Change: +39
Industry: General insurance

39

Netflix

36

Internet retail

Rank Change: -36
Industry: Internet retail

40

Chipotle

8

Restaurants

Rank Change: +8
Industry: Restaurants

41

HBO

28

Internet retail

Rank Change: -28
Industry: Internet retail

42

Samsung

4

Electronics

Rank Change: +4
Industry: Electronics

43

Gap

19

Retail / Fashion; clothes

Rank Change: +19
Industry: Retail / Fashion; clothes

44

Comfort Inn

12

Travel / Hotels

Rank Change: +12
Industry: Travel / Hotels

45

Overstock

29

Internet retail

Rank Change: -29
Industry: Internet retail

46

Skype

62

Telecommunications / Cell phone service providers

Rank Change: +62
Industry: Telecommunications / Cell phone service providers

47

FitBit

19

Electronics

Rank Change: +19
Industry: Electronics

48

McDonald’s

29

Restaurants

Rank Change: -29
Industry: Restaurants

49

Walmart

15

Retail / General (mega / department store)

Rank Change: -15
Industry: Retail / General (mega / department store)

Also view in:

China Global

50

Kroger

36

Retail / Grocery

Rank Change: -36
Industry: Retail / Grocery

51

PayPal

29

Banks / Retail

Rank Change: -29
Industry: Banks / Retail

Also view in:

Global United Kingdom

52

AT&T

46

Telecommunications / Cell phone service providers

Rank Change: +46
Industry: Telecommunications / Cell phone service providers

53

Chevrolet

4

Automotive

Rank Change: +4
Industry: Automotive

54

Ramada

85

Travel / Hotels

Rank Change: +85
Industry: Travel / Hotels

Also view in:

Germany Global

55

Sprint

24

Telecommunications / Cell phone service providers

Rank Change: +24
Industry: Telecommunications / Cell phone service providers

56

Kmart

14

Retail / General (mega / department store)

Rank Change: -14
Industry: Retail / General (mega / department store)

57

Spotify

45

Internet retail

Rank Change: -45
Industry: Internet retail

58

Levi’s

50

Retail / Fashion; clothes

Rank Change: -50
Industry: Retail / Fashion; clothes

Also view in:

Global India

59

Reebok

5

Fitness

Rank Change: +5
Industry: Fitness

60

Enterprise

53

Travel / Car rental

Rank Change: +53
Industry: Travel / Car rental

Also view in:

Global Sweden United Kingdom

61

Honda

34

Automotive

Rank Change: +34
Industry: Automotive

Also view in:

China Global Japan

62

Hyundai

38

Automotive

Rank Change: +38
Industry: Automotive

63

Pandora

37

Internet retail

Rank Change: -37
Industry: Internet retail

64

KAYAK

52

Travel / Booking

Rank Change: +52
Industry: Travel / Booking

65

Dell

42

Electronics

Rank Change: -42
Industry: Electronics

66

Hilton

6

Travel / Hotels

Rank Change: +6
Industry: Travel / Hotels

67

Marriott

44

Travel / Hotels

Rank Change: +44
Industry: Travel / Hotels

68

CVS/pharmacy

41

Retail / Health and beauty; drugstore

Rank Change: -41
Industry: Retail / Health and beauty; drugstore

69

AllState

16

General insurance

Rank Change: +16
Industry: General insurance

70

Starbucks

21

Restaurants

Rank Change: -21
Industry: Restaurants

71

Yelp

23

Social media

Rank Change: +23
Industry: Social media

72

Apple

13

Electronics

Rank Change: -13
Industry: Electronics

73

Kohl’s

23

Retail / General (mega / department store)

Rank Change: -23
Industry: Retail / General (mega / department store)

74

Target

49

Retail / General (mega / department store)

Rank Change: -49
Industry: Retail / General (mega / department store)

75

Kaiser Permanente

24

Health insurance

Rank Change: +24
Industry: Health insurance

76

Venmo

43

Banks / Retail

Rank Change: -43
Industry: Banks / Retail

77

Disney+

68

Internet retail

Rank Change: -68
Industry: Internet retail

78

FedEx

34

Shipping / Mail

Rank Change: -34
Industry: Shipping / Mail

79

Chase

38

Banks / Retail

Rank Change: -38
Industry: Banks / Retail

80

Expedia

12

Travel / Booking

Rank Change: +12
Industry: Travel / Booking

Also view in:

Global United Kingdom

81

Ally

45

Banks / Retail

Rank Change: +45
Industry: Banks / Retail

82

HP

7

Electronics

Rank Change: -7
Industry: Electronics

83

Orbitz

57

Travel / Booking

Rank Change: +57
Industry: Travel / Booking

84

Rite Aid Pharmacy

37

Retail / Health and beauty; drugstore

Rank Change: -37
Industry: Retail / Health and beauty; drugstore

85

Safeway

55

Retail / Grocery

Rank Change: -55
Industry: Retail / Grocery

86

Spectrum

52

Telecommunications / Cable providers

Rank Change: +52
Industry: Telecommunications / Cable providers

87

eBay

17

Internet retail

Rank Change: -17
Industry: Internet retail

88

WhatsApp

27

Social media

Rank Change: -27
Industry: Social media

89

Uber

20

Travel / Car rental

Rank Change: -20
Industry: Travel / Car rental

90

Southwest Airlines

37

Travel / Air

Rank Change: +37
Industry: Travel / Air

91

T-Mobile

26

Telecommunications / Cell phone service providers

Rank Change: -26
Industry: Telecommunications / Cell phone service providers

92

Walgreens

52

Retail / Health and beauty; drugstore

Rank Change: -52
Industry: Retail / Health and beauty; drugstore

93

GEICO

21

General insurance

Rank Change: +21
Industry: General insurance

94

The Wall Street Journal

40

Media (newspapers, TV, online, mobile)

Rank Change: +40
Industry: Media (newspapers, TV, online, mobile)

95

GE

22

Appliances

Rank Change: -22
Industry: Appliances

96

Tesla

24

Automotive

Rank Change: +24
Industry: Automotive

Also view in:

China Global

97

Panasonic

59

Electronics

Rank Change: -59
Industry: Electronics

98

Hertz

25

Travel / Car rental

Rank Change: +25
Industry: Travel / Car rental

99

Volkswagen

18

Automotive

Rank Change: +18
Industry: Automotive

100

Airbnb

21

Travel / Hotels

Rank Change: +21
Industry: Travel / Hotels

101

American Airlines

21

Travel / Air

Rank Change: +21
Industry: Travel / Air

102

Subaru

28

Automotive

Rank Change: -28
Industry: Automotive

103

JetBlue Airways

22

Travel / Air

Rank Change: -22
Industry: Travel / Air

104

Verizon

7

Telecommunications / Cell phone service providers

Rank Change: -7
Industry: Telecommunications / Cell phone service providers

105

Microsoft

34

Electronics

Rank Change: -34
Industry: Electronics

106

Wells Fargo

4

Banks / Retail

Rank Change: -4
Industry: Banks / Retail

107

Budget

30

Travel / Car rental

Rank Change: +30
Industry: Travel / Car rental

108

Amtrak

24

Travel / Train

Rank Change: +24
Industry: Travel / Train

109

 

Farmers

 

General insurance

Rank Change: No Change
Industry: General insurance

111

MetLife

7

General insurance

Rank Change: +7
Industry: General insurance

112

Delta Air Lines

18

Travel / Air

Rank Change: +18
Industry: Travel / Air

113

Citibank

10

Banks / Retail

Rank Change: -10
Industry: Banks / Retail

114

Nationwide

9

General insurance

Rank Change: -9
Industry: General insurance

Also view in:

Global United Kingdom

115

The New York Times

3

Media (newspapers, TV, online, mobile)

Rank Change: -3
Industry: Media (newspapers, TV, online, mobile)

116

UnitedHealthcare

27

Health insurance

Rank Change: -27
Industry: Health insurance

117

USA Today

7

Media (newspapers, TV, online, mobile)

Rank Change: -7
Industry: Media (newspapers, TV, online, mobile)

118

Avis

23

Travel / Car rental

Rank Change: +23
Industry: Travel / Car rental

119

Snapchat

35

Social media

Rank Change: -35
Industry: Social media

120

Dodge

65

Automotive

Rank Change: -65
Industry: Automotive

121

State Farm

39

General insurance

Rank Change: -39
Industry: General insurance

122

Aetna

7

Health insurance

Rank Change: +7
Industry: Health insurance

123

MSNBC

10

Media (newspapers, TV, online, mobile)

Rank Change: +10
Industry: Media (newspapers, TV, online, mobile)

124

Instagram

18

Social media

Rank Change: -18
Industry: Social media

125

CIGNA

17

Health insurance

Rank Change: +17
Industry: Health insurance

126

Alamo

2

Travel / Car rental

Rank Change: -2
Industry: Travel / Car rental

127

Pinterest

20

Social media

Rank Change: -20
Industry: Social media

128

Canon

61

Electronics

Rank Change: -61
Industry: Electronics

Also view in:

Germany Global India

129

Bank of America

39

Banks / Retail

Rank Change: -39
Industry: Banks / Retail

130

Peloton

77

Electronics

Rank Change: -77
Industry: Electronics

131

YouTube

86

Social media

Rank Change: -86
Industry: Social media

132

United

4

Travel / Air

Rank Change: -4
Industry: Travel / Air

133

CNN

14

Media (newspapers, TV, online, mobile)

Rank Change: -14
Industry: Media (newspapers, TV, online, mobile)

134

Facebook

19

Social media

Rank Change: -19
Industry: Social media

135

HUMANA

10

Health insurance

Rank Change: -10
Industry: Health insurance

136

 

Turo

 

Travel / Car rental

Rank Change: N/A
Industry: Travel / Car rental

137

Xfinity

41

Telecommunications / Cable providers

Rank Change: -41
Industry: Telecommunications / Cable providers

138

Fox News

7

Media (newspapers, TV, online, mobile)

Rank Change: -7
Industry: Media (newspapers, TV, online, mobile)

139

LinkedIn

4

Social media

Rank Change: -4
Industry: Social media

140

TikTok

39

Social media

Rank Change: -39
Industry: Social media

141

DIRECTV

50

Telecommunications / Cable providers

Rank Change: -50
Industry: Telecommunications / Cable providers

142

Twitter (X)

38

Social media

Rank Change: -38
Industry: Social media

Industry Rankings

Industry Simplicity Score Simplicity Premium
950 N/A
Industry Simplicity Score Simplicity Premium
903 8.5%
Industry Simplicity Score Simplicity Premium
887 5.2%
Industry Simplicity Score Simplicity Premium
853 4.5%
Industry Simplicity Score Simplicity Premium
792 7.9%
Industry Simplicity Score Simplicity Premium
785 3.9%
Industry Simplicity Score Simplicity Premium
718 8.7%
Industry Simplicity Score Simplicity Premium
718 6.4%
Industry Simplicity Score Simplicity Premium
665 11.1%
Industry Simplicity Score Simplicity Premium
663 6.5%
Industry Simplicity Score Simplicity Premium
650 8.4%
Industry Simplicity Score Simplicity Premium
646 6.5%
Industry Simplicity Score Simplicity Premium
611 N/A
Industry Simplicity Score Simplicity Premium
511 13.8%
Industry Simplicity Score Simplicity Premium
511 8.6%
Industry Simplicity Score Simplicity Premium
492 14.9%
Industry Simplicity Score Simplicity Premium
458 12.1%

18

Industry Simplicity Score Simplicity Premium
446 12.3%
Industry Simplicity Score Simplicity Premium
419 8.4%
Industry Simplicity Score Simplicity Premium
401 14.1%
Industry Simplicity Score Simplicity Premium
390 15.5%
Industry Simplicity Score Simplicity Premium
359 14.9%
Industry Simplicity Score Simplicity Premium
346 13.8%
Industry Simplicity Score Simplicity Premium
244 N/A
Industry Simplicity Score Simplicity Premium
240 15.5%

Money to be made

All brands can benefit from simplifying, but not all might benefit equally. To understand which worldwide brands can reap the greatest financial reward, and what they need do to command more for their services, download the full report.