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These brands are disrupting the status quo by changing consumer expectations. Though they span different industries, they possess a common characteristic; simplicity is at the core of experiences they deliver. They are empowering people, reimagining experience, removing friction and saving time.

1

 

Amazon

 

Internet retail

Rank Change: No Change
Industry: Internet retail

2

Lulu

7

Retail / Grocery

Rank Change: +7
Industry: Retail / Grocery

3

DEWA

25

Utilities

Rank Change: +25
Industry: Utilities

4

Samsung

1

Electronics

Rank Change: -1
Industry: Electronics

5

Etihad Airways

117

Travel / Air

Rank Change: +117
Industry: Travel / Air

Also view in:

Saudi Arabia

6

Instagram

11

Social media

Rank Change: +11
Industry: Social media

7

Emirates

61

Travel / Air

Rank Change: +61
Industry: Travel / Air

Also view in:

Saudi Arabia

8

Dubai Tram

100

Travel / Train

Rank Change: +100
Industry: Travel / Train

9

WhatsApp

2

Social media

Rank Change: +2
Industry: Social media

10

Under Armour

40

Fitness

Rank Change: +40
Industry: Fitness

11

Dubai Metro

25

Travel / Train

Rank Change: +25
Industry: Travel / Train

12

H&M

52

Retail / Fashion; clothes

Rank Change: +52
Industry: Retail / Fashion; clothes

13

KFC

7

Restaurants

Rank Change: +7
Industry: Restaurants

14

ENOC

33

Utilities

Rank Change: +33
Industry: Utilities

15

Choithrams

30

Retail / Grocery

Rank Change: +30
Industry: Retail / Grocery

16

ADNOC

15

Utilities

Rank Change: +15
Industry: Utilities

17

YouTube

15

Social media

Rank Change: -15
Industry: Social media

18

YouTube Music

10

Internet retail

Rank Change: -10
Industry: Internet retail

Also view in:

Saudi Arabia

19

 

Centrepoint

 

Retail / Fashion; clothes

Rank Change: No Change
Industry: Retail / Fashion; clothes

Also view in:

Saudi Arabia

20

Apple

8

Electronics

Rank Change: -8
Industry: Electronics

21

Microsoft

2

Electronics

Rank Change: +2
Industry: Electronics

22

Dubizzle

8

Internet retail

Rank Change: +8
Industry: Internet retail

23

DHL

76

Shipping / Mail

Rank Change: +76
Industry: Shipping / Mail

24

Philips

6

Electronics

Rank Change: -6
Industry: Electronics

25

Marks & Spencer

54

Retail / General (mega / department store)

Rank Change: +54
Industry: Retail / General (mega / department store)

26

Facebook

13

Social media

Rank Change: -13
Industry: Social media

27

 

Domino’s

 

Restaurants

Rank Change: N/A
Industry: Restaurants

Also view in:

Global India

28

du

37

Telecommunications / Cell phone service providers

Rank Change: +37
Industry: Telecommunications / Cell phone service providers

29

Home Centre

17

Retail / General (mega / department store)

Rank Change: +17
Industry: Retail / General (mega / department store)

Also view in:

Saudi Arabia

30

Pizza Hut

15

Restaurants

Rank Change: -15
Industry: Restaurants

31

Netflix

15

Internet retail

Rank Change: -15
Industry: Internet retail

32

Emirates Islamic Bank

110

Banks / Retail

Rank Change: +110
Industry: Banks / Retail

33

FedEx

59

Shipping / Mail

Rank Change: +59
Industry: Shipping / Mail

34

Emirates NBD

64

Banks / Retail

Rank Change: +64
Industry: Banks / Retail

35

Dell

23

Electronics

Rank Change: +23
Industry: Electronics

36

Puma

4

Fitness

Rank Change: +4
Industry: Fitness

37

Reebok

5

Fitness

Rank Change: -5
Industry: Fitness

38

Gulf News

23

Media (newspapers, TV, online, mobile)

Rank Change: +23
Industry: Media (newspapers, TV, online, mobile)

39

FlyDubai

91

Travel / Air

Rank Change: +91
Industry: Travel / Air

Also view in:

Saudi Arabia

40

McDonald’s

36

Restaurants

Rank Change: -36
Industry: Restaurants

41

Sheraton

66

Travel / Hotels

Rank Change: +66
Industry: Travel / Hotels

Also view in:

Saudi Arabia

42

Nike

9

Fitness

Rank Change: -9
Industry: Fitness

43

Carrefour

21

Retail / Grocery

Rank Change: -21
Industry: Retail / Grocery

Also view in:

Saudi Arabia

44

Noon

39

Internet retail

Rank Change: -39
Industry: Internet retail

Also view in:

Saudi Arabia

45

IKEA

18

Retail / General (mega / department store)

Rank Change: -18
Industry: Retail / General (mega / department store)

46

Rotana

67

Travel / Hotels

Rank Change: +67
Industry: Travel / Hotels

Also view in:

Saudi Arabia

47

 

OSN+

 

Internet retail

Rank Change: N/A
Industry: Internet retail

Also view in:

Saudi Arabia

48

TikTok

6

Social media

Rank Change: +6
Industry: Social media

49

Splash

8

Retail / Fashion; clothes

Rank Change: -8
Industry: Retail / Fashion; clothes

Also view in:

Saudi Arabia

50

Prime Video

25

Internet retail

Rank Change: -25
Industry: Internet retail

51

First Abu Dhabi Bank

51

Banks / Retail

Rank Change: +51
Industry: Banks / Retail

52

Namshi.com

23

Internet retail

Rank Change: -23
Industry: Internet retail

Also view in:

Saudi Arabia

53

Sharaf DG

19

Retail / General (mega / department store)

Rank Change: -19
Industry: Retail / General (mega / department store)

54

Virgin Stores

9

Retail / General (mega / department store)

Rank Change: +9
Industry: Retail / General (mega / department store)

55

GMC

18

Automotive

Rank Change: +18
Industry: Automotive

56

LG

32

Electronics

Rank Change: -32
Industry: Electronics

57

LinkedIn

22

Social media

Rank Change: -22
Industry: Social media

58

Shake Shack

19

Restaurants

Rank Change: -19
Industry: Restaurants

Also view in:

Saudi Arabia

59

Mashreq Bank

32

Banks / Retail

Rank Change: +32
Industry: Banks / Retail

60

Snapchat

4

Social media

Rank Change: -4
Industry: Social media

61

Holiday Inn

55

Travel / Hotels

Rank Change: +55
Industry: Travel / Hotels

62

Aramex

5

Shipping / Mail

Rank Change: +5
Industry: Shipping / Mail

Also view in:

Saudi Arabia

63

BMW

27

Automotive

Rank Change: +27
Industry: Automotive

64

Uber

12

Travel / Car rental

Rank Change: -12
Industry: Travel / Car rental

65

Careem

6

Travel / Car rental

Rank Change: -6
Industry: Travel / Car rental

Also view in:

Saudi Arabia

66

Marriott

13

Travel / Hotels

Rank Change: -13
Industry: Travel / Hotels

67

Toyota

41

Automotive

Rank Change: -41
Industry: Automotive

68

Arab News

4

Media (newspapers, TV, online, mobile)

Rank Change: +4
Industry: Media (newspapers, TV, online, mobile)

Also view in:

Saudi Arabia

69

Hyundai

13

Automotive

Rank Change: +13
Industry: Automotive

70

Spinneys

28

Retail / Grocery

Rank Change: -28
Industry: Retail / Grocery

71

Debenhams

46

Retail / General (mega / department store)

Rank Change: +46
Industry: Retail / General (mega / department store)

Also view in:

Saudi Arabia

72

Audi

68

Automotive

Rank Change: +68
Industry: Automotive

73

Commercial Bank of Dubai

11

Banks / Retail

Rank Change: -11
Industry: Banks / Retail

74

Al Arabiya

70

Media (newspapers, TV, online, mobile)

Rank Change: +70
Industry: Media (newspapers, TV, online, mobile)

75

Operation Falafel

34

Restaurants

Rank Change: +34
Industry: Restaurants

76

Dnata

62

Travel / Booking

Rank Change: +62
Industry: Travel / Booking

Also view in:

Saudi Arabia

77

Abu Dhabi National Insurance Company (ADNIC)

66

General insurance

Rank Change: +66
Industry: General insurance

78

Virgin Mobile

12

Telecommunications / Cell phone service providers

Rank Change: -12
Industry: Telecommunications / Cell phone service providers

Also view in:

Global India

79

Starbucks

41

Restaurants

Rank Change: -41
Industry: Restaurants

80

Etisalat

66

Telecommunications / Cell phone service providers

Rank Change: -66
Industry: Telecommunications / Cell phone service providers

81

Kia

4

Automotive

Rank Change: +4
Industry: Automotive

Also view in:

Saudi Arabia

82

Oman Insurance Company

19

General insurance

Rank Change: +19
Industry: General insurance

83

Ace Hardware

28

Retail / General (mega / department store)

Rank Change: -28
Industry: Retail / General (mega / department store)

84

UPS

10

Shipping / Mail

Rank Change: -10
Industry: Shipping / Mail

85

Nissan

78

Automotive

Rank Change: -78
Industry: Automotive

Also view in:

Global Japan Saudi Arabia

86

Sephora

37

Retail / Health and beauty; drugstore

Rank Change: -37
Industry: Retail / Health and beauty; drugstore

87

Careem Box

7

Shipping / Mail

Rank Change: -7
Industry: Shipping / Mail

88

Costa

40

Restaurants

Rank Change: -40
Industry: Restaurants

Also view in:

Saudi Arabia

89

Mercedes-Benz

19

Automotive

Rank Change: -19
Industry: Automotive

90

Twitter (X)

69

Social media

Rank Change: -69
Industry: Social media

91

ZARA

40

Retail / Fashion; clothes

Rank Change: -40
Industry: Retail / Fashion; clothes

92

 

Lululemon

 

Fitness

Rank Change: N/A
Industry: Fitness

Also view in:

Saudi Arabia

93

Union Coop

87

Retail / Grocery

Rank Change: -87
Industry: Retail / Grocery

94

Citibank

27

Banks / Retail

Rank Change: +27
Industry: Banks / Retail

Also view in:

Global United States

95

 

Mango

 

Retail / Fashion; clothes

Rank Change: No Change
Industry: Retail / Fashion; clothes

Also view in:

Saudi Arabia

96

Skype

8

Telecommunications / Cell phone service providers

Rank Change: -8
Industry: Telecommunications / Cell phone service providers

97

Ford

4

Automotive

Rank Change: -4
Industry: Automotive

98

Rove Hotels

34

Travel / Hotels

Rank Change: +34
Industry: Travel / Hotels

99

Hertz

13

Travel / Car rental

Rank Change: +13
Industry: Travel / Car rental

100

Saudia

45

Travel / Air

Rank Change: +45
Industry: Travel / Air

Also view in:

Saudi Arabia

101

Wyndham

10

Travel / Hotels

Rank Change: +10
Industry: Travel / Hotels

102

Robinsons

32

Retail / General (mega / department store)

Rank Change: +32
Industry: Retail / General (mega / department store)

103

The Body Shop

34

Retail / Health and beauty; drugstore

Rank Change: -34
Industry: Retail / Health and beauty; drugstore

Also view in:

Saudi Arabia

104

Daman

44

Health insurance

Rank Change: -44
Industry: Health insurance

105

Etihad Rail

9

Travel / Train

Rank Change: +9
Industry: Travel / Train

106

Avis

20

Travel / Car rental

Rank Change: +20
Industry: Travel / Car rental

107

liv

36

Banks / Retail

Rank Change: -36
Industry: Banks / Retail

108

 

Asharq News

 

Media (newspapers, TV, online, mobile)

Rank Change: N/A
Industry: Media (newspapers, TV, online, mobile)

Also view in:

Saudi Arabia

109

Massimo Dutti

6

Retail / Fashion; clothes

Rank Change: +6
Industry: Retail / Fashion; clothes

Also view in:

Saudi Arabia

110

Gulf Air

23

Travel / Air

Rank Change: +23
Industry: Travel / Air

Also view in:

Saudi Arabia

111

Car Fare Rent A Car

13

Travel / Car rental

Rank Change: +13
Industry: Travel / Car rental

112

ADDC Abu Dhabu Distribution Company

17

Utilities

Rank Change: +17
Industry: Utilities

113

Dollar Rent A Car

23

Travel / Car rental

Rank Change: +23
Industry: Travel / Car rental

Also view in:

Saudi Arabia

114

The National

4

Media (newspapers, TV, online, mobile)

Rank Change: -4
Industry: Media (newspapers, TV, online, mobile)

115

Topshop

28

Retail / Fashion; clothes

Rank Change: -28
Industry: Retail / Fashion; clothes

Also view in:

Saudi Arabia

116

Anghami

30

Internet retail

Rank Change: -30
Industry: Internet retail

Also view in:

Saudi Arabia

117

Swyp

21

Telecommunications / Cell phone service providers

Rank Change: -21
Industry: Telecommunications / Cell phone service providers

118

 

Wio Bank

 

Banks / Retail

Rank Change: N/A
Industry: Banks / Retail

119

Aswaaq

41

Retail / Grocery

Rank Change: -41
Industry: Retail / Grocery

120

Empower

11

Utilities

Rank Change: +11
Industry: Utilities

121

Budget

4

Travel / Car rental

Rank Change: +4
Industry: Travel / Car rental

122

Shahid

45

Internet retail

Rank Change: -45
Industry: Internet retail

Also view in:

Saudi Arabia

123

The Address

5

Travel / Hotels

Rank Change: +5
Industry: Travel / Hotels

124

Faces

19

Retail / Health and beauty; drugstore

Rank Change: -19
Industry: Retail / Health and beauty; drugstore

Also view in:

Saudi Arabia

125

Fetcher

7

Shipping / Mail

Rank Change: -7
Industry: Shipping / Mail

126

AXA

23

General insurance

Rank Change: -23
Industry: General insurance

Also view in:

Germany Global Saudi Arabia

127

Emicool

21

Utilities

Rank Change: -21
Industry: Utilities

128

Sky News Arabia

13

Media (newspapers, TV, online, mobile)

Rank Change: +13
Industry: Media (newspapers, TV, online, mobile)

Also view in:

Saudi Arabia

129

Flynas

25

Travel / Air

Rank Change: -25
Industry: Travel / Air

Also view in:

Saudi Arabia

130

Jumeirah

11

Travel / Hotels

Rank Change: -11
Industry: Travel / Hotels

Also view in:

Saudi Arabia

131

OSN

48

Telecommunications / Cable providers

Rank Change: -48
Industry: Telecommunications / Cable providers

Also view in:

Saudi Arabia

132

Dubai TV

12

Media (newspapers, TV, online, mobile)

Rank Change: -12
Industry: Media (newspapers, TV, online, mobile)

133

Royal Sun Alliance

39

General insurance

Rank Change: -39
Industry: General insurance

134

Boots

59

Retail / Health and beauty; drugstore

Rank Change: -59
Industry: Retail / Health and beauty; drugstore

Also view in:

Global United Kingdom

135

Tajawal

4

Travel / Booking

Rank Change: +4
Industry: Travel / Booking

136

Tabreed

47

Utilities

Rank Change: -47
Industry: Utilities

137

Asharq Al-Awsat

14

Media (newspapers, TV, online, mobile)

Rank Change: -14
Industry: Media (newspapers, TV, online, mobile)

Also view in:

Saudi Arabia

138

Bupa

57

Health insurance

Rank Change: -57
Industry: Health insurance

Industry Rankings

Industry Simplicity Score Simplicity Premium
950 13.6%
Industry Simplicity Score Simplicity Premium
879 N/A
Industry Simplicity Score Simplicity Premium
770 N/A
Industry Simplicity Score Simplicity Premium
760 12.3%
Industry Simplicity Score Simplicity Premium
728 15.2%
Industry Simplicity Score Simplicity Premium
712 16.5%
Industry Simplicity Score Simplicity Premium
621 28.8%
Industry Simplicity Score Simplicity Premium
600 20.2%
Industry Simplicity Score Simplicity Premium
576 25.4%
Industry Simplicity Score Simplicity Premium
570 13.6%
Industry Simplicity Score Simplicity Premium
568 N/A

12

Industry Simplicity Score Simplicity Premium
567 16%
Industry Simplicity Score Simplicity Premium
564 21.7%
Industry Simplicity Score Simplicity Premium
505 16.4%
Industry Simplicity Score Simplicity Premium
504 17.7%
Industry Simplicity Score Simplicity Premium
497 27.5%
Industry Simplicity Score Simplicity Premium
491 21.2%
Industry Simplicity Score Simplicity Premium
478 18.8%
Industry Simplicity Score Simplicity Premium
418 12.6%
Industry Simplicity Score Simplicity Premium
417 17.9%
Industry Simplicity Score Simplicity Premium
416 18.1%
Industry Simplicity Score Simplicity Premium
381 26.5%
Industry Simplicity Score Simplicity Premium
367 13.9%
Industry Simplicity Score Simplicity Premium
340 21.9%
Industry Simplicity Score Simplicity Premium
240 27.1%

Money to be made

All brands can benefit from simplifying, but not all might benefit equally. To understand which worldwide brands can reap the greatest financial reward, and what they need do to command more for their services, download the full report.