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These brands are disrupting the status quo by changing consumer expectations. Though they span different industries, they possess a common characteristic; simplicity is at the core of experiences they deliver. They are empowering people, reimagining experience, removing friction and saving time.

1

 

Google

 

Internet search

Rank Change: No Change
Industry: Internet search

2

Just Eat

7

Restaurants

Rank Change: +7
Industry: Restaurants

3

McDonald’s

15

Restaurants

Rank Change: +15
Industry: Restaurants

4

Amazon

1

Internet retail

Rank Change: -1
Industry: Internet retail

5

Lidl

2

Retail / Grocery

Rank Change: +2
Industry: Retail / Grocery

Also view in:

Germany Global Sweden

6

ALDI

7

Retail / Grocery

Rank Change: +7
Industry: Retail / Grocery

Also view in:

Germany Global

7

Royal Mail

20

Shipping / Mail

Rank Change: +20
Industry: Shipping / Mail

8

Apple

81

Electronics

Rank Change: +81
Industry: Electronics

9

Spotify

6

Internet retail

Rank Change: +6
Industry: Internet retail

10

Burger King

10

Restaurants

Rank Change: +10
Industry: Restaurants

11

Nandos

33

Restaurants

Rank Change: +33
Industry: Restaurants

12

Netflix

7

Internet retail

Rank Change: -7
Industry: Internet retail

13

Primark

49

Retail / Fashion; clothes

Rank Change: +49
Industry: Retail / Fashion; clothes

14

YouTube

46

Social media

Rank Change: +46
Industry: Social media

15

Hilton

14

Travel / Hotels

Rank Change: +14
Industry: Travel / Hotels

16

Dyson

20

Appliances

Rank Change: +20
Industry: Appliances

17

Travelodge

47

Travel / Hotels

Rank Change: +47
Industry: Travel / Hotels

18

Volkswagen

69

Automotive

Rank Change: +69
Industry: Automotive

19

IKEA

17

Retail / General (mega / department store)

Rank Change: -17
Industry: Retail / General (mega / department store)

20

Sainsbury’s

4

Retail / Grocery

Rank Change: +4
Industry: Retail / Grocery

21

Starling

10

Banks / Retail

Rank Change: +10
Industry: Banks / Retail

22

KFC

5

Restaurants

Rank Change: -5
Industry: Restaurants

23

First Direct

47

Banks / Retail

Rank Change: +47
Industry: Banks / Retail

24

Superdrug

29

Retail / Health and beauty; drugstore

Rank Change: +29
Industry: Retail / Health and beauty; drugstore

25

UNIQLO

59

Retail / Fashion; clothes

Rank Change: +59
Industry: Retail / Fashion; clothes

Also view in:

China Global Japan

26

Tesco

14

Retail / Grocery

Rank Change: +14
Industry: Retail / Grocery

27

Asda

16

Retail / Grocery

Rank Change: -16
Industry: Retail / Grocery

28

Samsung

20

Electronics

Rank Change: +20
Industry: Electronics

30

Booking.com

29

Travel / Booking

Rank Change: +29
Industry: Travel / Booking

Also view in:

China Global

31

Direct Line

80

General insurance

Rank Change: +80
Industry: General insurance

32

Morrisons

13

Retail / Grocery

Rank Change: -13
Industry: Retail / Grocery

33

EE

46

Telecommunications / Cell phone service providers

Rank Change: +46
Industry: Telecommunications / Cell phone service providers

34

Giffgaff

30

Telecommunications / Cell phone service providers

Rank Change: -30
Industry: Telecommunications / Cell phone service providers

35

 

eBay

 

Internet retail

Rank Change: No Change
Industry: Internet retail

36

Lloyds Bank

27

Banks / Retail

Rank Change: +27
Industry: Banks / Retail

37

Audi

37

Automotive

Rank Change: +37
Industry: Automotive

38

 

SportsDirect

 

Retail / Fashion; clothes

Rank Change: N/A
Industry: Retail / Fashion; clothes

39

Lastminute.com

29

Travel / Booking

Rank Change: -29
Industry: Travel / Booking

40

Santander

83

Banks / Retail

Rank Change: +83
Industry: Banks / Retail

41

Vodafone

28

Telecommunications / Cell phone service providers

Rank Change: +28
Industry: Telecommunications / Cell phone service providers

Also view in:

Germany Global India

42

Starbucks

12

Restaurants

Rank Change: +12
Industry: Restaurants

43

Marks & Spencer

21

Retail / Grocery

Rank Change: -21
Industry: Retail / Grocery

44

PayPal

36

Banks / Retail

Rank Change: -36
Industry: Banks / Retail

Also view in:

Global United States

45

Deliveroo

29

Restaurants

Rank Change: -29
Industry: Restaurants

46

Premier Inn

13

Travel / Hotels

Rank Change: -13
Industry: Travel / Hotels

47

ITV

14

Media (newspapers, TV, online, mobile)

Rank Change: +14
Industry: Media (newspapers, TV, online, mobile)

49

GoCompare

21

Internet search

Rank Change: -21
Industry: Internet search

50

Trivago

3

Travel / Booking

Rank Change: -3
Industry: Travel / Booking

Also view in:

Germany Global

51

RBS

40

Banks / Retail

Rank Change: +40
Industry: Banks / Retail

52

Boots

6

Retail / Health and beauty; drugstore

Rank Change: +6
Industry: Retail / Health and beauty; drugstore

53

Adidas

21

Fitness

Rank Change: -21
Industry: Fitness

54

The Co-operative Food

17

Retail / Grocery

Rank Change: -17
Industry: Retail / Grocery

55

Facebook

10

Social media

Rank Change: +10
Industry: Social media

56

 

Currys

 

Retail / General (mega / department store)

Rank Change: N/A
Industry: Retail / General (mega / department store)

57

Instagram

24

Social media

Rank Change: +24
Industry: Social media

58

Apple Music

32

Internet retail

Rank Change: -32
Industry: Internet retail

Also view in:

Global United States

59

Microsoft

34

Electronics

Rank Change: -34
Industry: Electronics

60

NatWest

34

Banks / Retail

Rank Change: +34
Industry: Banks / Retail

61

Monzo

31

Banks / Retail

Rank Change: -31
Industry: Banks / Retail

62

WhatsApp

40

Social media

Rank Change: +40
Industry: Social media

63

Waitrose

10

Retail / Grocery

Rank Change: +10
Industry: Retail / Grocery

64

TikTok

23

Social media

Rank Change: -23
Industry: Social media

65

Confused.com

23

General insurance

Rank Change: -23
Industry: General insurance

66

H&M

54

Retail / Fashion; clothes

Rank Change: -54
Industry: Retail / Fashion; clothes

67

MoneySuperMarket

61

Internet search

Rank Change: -61
Industry: Internet search

68

Barclays

29

Banks / Retail

Rank Change: +29
Industry: Banks / Retail

69

Uber

23

Travel / Car rental

Rank Change: -23
Industry: Travel / Car rental

70

Nationwide

36

Banks / Retail

Rank Change: -36
Industry: Banks / Retail

Also view in:

Global United States

71

Pret A Manger

33

Restaurants

Rank Change: -33
Industry: Restaurants

72

Skype

64

Telecommunications / Cell phone service providers

Rank Change: +64
Industry: Telecommunications / Cell phone service providers

73

Hertz

74

Travel / Car rental

Rank Change: +74
Industry: Travel / Car rental

74

Expedia

34

Travel / Booking

Rank Change: +34
Industry: Travel / Booking

Also view in:

Global United States

75

LG

5

Electronics

Rank Change: +5
Industry: Electronics

76

Channel 4

28

Media (newspapers, TV, online, mobile)

Rank Change: +28
Industry: Media (newspapers, TV, online, mobile)

77

Comparethemarket

20

Internet search

Rank Change: -20
Industry: Internet search

78

 

Pizza Express

 

Restaurants

Rank Change: No Change
Industry: Restaurants

79

Airbnb

36

Travel / Hotels

Rank Change: -36
Industry: Travel / Hotels

80

Ford

19

Automotive

Rank Change: +19
Industry: Automotive

81

Virgin Atlantic

35

Travel / Air

Rank Change: +35
Industry: Travel / Air

82

easyJet

32

Travel / Air

Rank Change: -32
Industry: Travel / Air

Also view in:

Germany Global

83

Snapchat

27

Social media

Rank Change: -27
Industry: Social media

84

Dell

8

Electronics

Rank Change: +8
Industry: Electronics

85

NOW TV

40

Telecommunications / Cable providers

Rank Change: -40
Industry: Telecommunications / Cable providers

86

Ryanair

55

Travel / Air

Rank Change: +55
Industry: Travel / Air

Also view in:

Germany Global Sweden

87

John Lewis

64

Retail / General (mega / department store)

Rank Change: -64
Industry: Retail / General (mega / department store)

88

Octopus Energy

74

Utilities

Rank Change: -74
Industry: Utilities

89

Churchill

32

General insurance

Rank Change: +32
Industry: General insurance

90

ZARA

3

Retail / Fashion; clothes

Rank Change: +3
Industry: Retail / Fashion; clothes

91

Sony

52

Electronics

Rank Change: -52
Industry: Electronics

92

Three

7

Telecommunications / Cell phone service providers

Rank Change: -7
Industry: Telecommunications / Cell phone service providers

93

Metro Bank

10

Banks / Retail

Rank Change: +10
Industry: Banks / Retail

94

Virgin Money

19

Banks / Retail

Rank Change: -19
Industry: Banks / Retail

95

BT Sport

44

Telecommunications / Cable providers

Rank Change: -44
Industry: Telecommunications / Cable providers

96

Philips

4

Electronics

Rank Change: +4
Industry: Electronics

97

Travelzoo

18

Travel / Booking

Rank Change: +18
Industry: Travel / Booking

98

Panasonic

32

Electronics

Rank Change: -32
Industry: Electronics

99

Reebok

11

Fitness

Rank Change: -11
Industry: Fitness

100

Mercedes-Benz

28

Automotive

Rank Change: -28
Industry: Automotive

101

FedEx

8

Shipping / Mail

Rank Change: +8
Industry: Shipping / Mail

102

Revolut

81

Banks / Retail

Rank Change: -81
Industry: Banks / Retail

103

HSBC

51

Banks / Retail

Rank Change: -51
Industry: Banks / Retail

Also view in:

Global India

104

HP

36

Electronics

Rank Change: -36
Industry: Electronics

105

IBM

17

Electronics

Rank Change: +17
Industry: Electronics

106

Intercontinental

34

Travel / Hotels

Rank Change: +34
Industry: Travel / Hotels

107

DHL

25

Shipping / Mail

Rank Change: -25
Industry: Shipping / Mail

108

Lufthansa

31

Travel / Air

Rank Change: +31
Industry: Travel / Air

Also view in:

Germany Global Sweden

109

BMW

4

Automotive

Rank Change: -4
Industry: Automotive

110

British Airways

8

Travel / Air

Rank Change: +8
Industry: Travel / Air

Also view in:

Global Sweden

111

The Co-operative Bank

28

Banks / Retail

Rank Change: -28
Industry: Banks / Retail

112

Holiday Inn

63

Travel / Hotels

Rank Change: -63
Industry: Travel / Hotels

113

Guardian

36

Media (newspapers, TV, online, mobile)

Rank Change: -36
Industry: Media (newspapers, TV, online, mobile)

114

 

Burberry

 

Fitness

Rank Change: N/A
Industry: Fitness

115

O2

14

Telecommunications / Cell phone service providers

Rank Change: -14
Industry: Telecommunications / Cell phone service providers

Also view in:

Germany Global

116

Enterprise

2

Travel / Car rental

Rank Change: -2
Industry: Travel / Car rental

Also view in:

Global Sweden United States

117

Vitality Healthcare

26

Health insurance

Rank Change: +26
Industry: Health insurance

118

BBC

8

Media (newspapers, TV, online, mobile)

Rank Change: -8
Industry: Media (newspapers, TV, online, mobile)

119

Sky

33

Telecommunications / Cable providers

Rank Change: -33
Industry: Telecommunications / Cable providers

Also view in:

Germany Global

120

Wise

25

Banks / Retail

Rank Change: -25
Industry: Banks / Retail

121

Daily Mail

2

Media (newspapers, TV, online, mobile)

Rank Change: -2
Industry: Media (newspapers, TV, online, mobile)

122

The Times

11

Media (newspapers, TV, online, mobile)

Rank Change: +11
Industry: Media (newspapers, TV, online, mobile)

123

The Financial Times

27

Media (newspapers, TV, online, mobile)

Rank Change: -27
Industry: Media (newspapers, TV, online, mobile)

124

Rabobank

3

Banks / Retail

Rank Change: +3
Industry: Banks / Retail

125

TalkTalk

4

Telecommunications / Cell phone service providers

Rank Change: +4
Industry: Telecommunications / Cell phone service providers

126

Bupa

5

Health insurance

Rank Change: +5
Industry: Health insurance

127

BT

3

Telecommunications / Cable providers

Rank Change: +3
Industry: Telecommunications / Cable providers

128

Virgin Media

30

Telecommunications / Cable providers

Rank Change: -30
Industry: Telecommunications / Cable providers

129

Pension Bee

23

General insurance

Rank Change: -23
Industry: General insurance

130

Dropbox

54

Social media

Rank Change: -54
Industry: Social media

131

Avis

7

Travel / Car rental

Rank Change: +7
Industry: Travel / Car rental

132

AXA Health

5

Health insurance

Rank Change: +5
Industry: Health insurance

133

Norwegian Air

11

Travel / Air

Rank Change: +11
Industry: Travel / Air

Also view in:

Global Sweden

134

OVO Energy

17

Utilities

Rank Change: -17
Industry: Utilities

135

The Sun

3

Media (newspapers, TV, online, mobile)

Rank Change: -3
Industry: Media (newspapers, TV, online, mobile)

136

ScottishPower

23

Utilities

Rank Change: -23
Industry: Utilities

137

Twitter (X)

12

Social media

Rank Change: -12
Industry: Social media

138

TSB

14

Banks / Retail

Rank Change: -14
Industry: Banks / Retail

139

NPower

7

Utilities

Rank Change: +7
Industry: Utilities

140

E.ON

12

Utilities

Rank Change: -12
Industry: Utilities

141

British Gas

6

Utilities

Rank Change: -6
Industry: Utilities

142

Legal & General

8

General insurance

Rank Change: -8
Industry: General insurance

143

LinkedIn

31

Social media

Rank Change: -31
Industry: Social media

144

Aviva

18

Health insurance

Rank Change: -18
Industry: Health insurance

Also view in:

Global India

145

AIG

3

Health insurance

Rank Change: -3
Industry: Health insurance

146

EDF Energy

26

Utilities

Rank Change: -26
Industry: Utilities

147

Hiscox

2

General insurance

Rank Change: -2
Industry: General insurance

Industry Rankings

Industry Simplicity Score Simplicity Premium
950 N/A
Industry Simplicity Score Simplicity Premium
796 1.3%
Industry Simplicity Score Simplicity Premium
783 2.3%
Industry Simplicity Score Simplicity Premium
741 2.7%
Industry Simplicity Score Simplicity Premium
731 2.9%
Industry Simplicity Score Simplicity Premium
691 4.8%
Industry Simplicity Score Simplicity Premium
663 2.8%
Industry Simplicity Score Simplicity Premium
639 2.1%
Industry Simplicity Score Simplicity Premium
638 4.3%
Industry Simplicity Score Simplicity Premium
624 5.6%
Industry Simplicity Score Simplicity Premium
621 3.9%
Industry Simplicity Score Simplicity Premium
620 5.7%
Industry Simplicity Score Simplicity Premium
582 3.6%
Industry Simplicity Score Simplicity Premium
577 2.8%
Industry Simplicity Score Simplicity Premium
553 3.2%
Industry Simplicity Score Simplicity Premium
517 6%
Industry Simplicity Score Simplicity Premium
460 2%
Industry Simplicity Score Simplicity Premium
433 N/A
Industry Simplicity Score Simplicity Premium
426 6.4%
Industry Simplicity Score Simplicity Premium
405 2.4%
Industry Simplicity Score Simplicity Premium
404 4.4%
Industry Simplicity Score Simplicity Premium
389 N/A

23

Industry Simplicity Score Simplicity Premium
389 4.2%
Industry Simplicity Score Simplicity Premium
275 5.7%
Industry Simplicity Score Simplicity Premium
240 4.5%

Money to be made

All brands can benefit from simplifying, but not all might benefit equally. To understand which worldwide brands can reap the greatest financial reward, and what they need do to command more for their services, download the full report.